Customer Success Manager

Learning & Development:

Participate in internal onboarding to become familiar with Computech vision, culture, and operational systems.
Complete Microsoft Dynamics CRM training to manage customer relationships effectively.
Engage in partner training (Microsoft, Fortinet, Dell, HPE) to understand partner products and services.
Study and learn the full product and service ecosystem and use battlecards to understand market competition.

Internal Processes & Improvement:

Understand and evaluate Computech services, systems, and identify gaps in sales and marketing efforts.
Work cross-functionally to connect with the customer base and formalize customer engagement plans.
Lead marketing initiatives, including branding, communications, and events, in collaboration with the management team.
Monitor customer feedback and provide actionable insights to improve customer experiences.

Customer Engagement & Analysis:

Conduct customer satisfaction surveys to gather feedback on the products and services.
Conduct market analysis and profile existing and prospective customers.
Perform competitive market analysis to understand customer needs and market positioning.
Formalize go to market strategies to enhance customer success and implement best practices for engagement.

Proven experience in customer success, sales, or account management, ideally in a technology-related industry.
Strong understanding of CRM systems, preferably Microsoft Dynamics.
Familiarity with technology partners such as Microsoft, Fortinet, Dell, and HPE is a plus.
Excellent communication and interpersonal skills, with the ability to engage and influence customers at all levels (Branding, Events, Communications, Web, Social media)
Ability to analyze customer/market data and provide actionable insights for process improvement.
Strong organizational skills and the ability to manage multiple tasks and projects simultaneously.
A customer-first mindset, with a passion for ensuring customer satisfaction and success.

Next step