Customer Success Manager

Customer Success Manager (CSM)

Location, Sint Maarten

Overview

Computech is an IT services company specializing in Strategy Consulting, Technology Services, and Outsourcing using the latest Microsoft and partner technologies. We are seeking an experienced and visionary Customer Success Manager (CSM) to lead and elevate our customer success function. This is a strategic role that requires a high level of business acumen, a customer-centric mindset, and the ability to influence cross-functional teams to deliver exceptional client outcomes.

Key Responsibilities

Strategic Customer Leadership:

  • Act as a trusted advisor to key accounts, ensuring long-term engagement, satisfaction, and retention.
  • Develop and execute customer success strategies aligned with business growth and client goals.
  • Leverage data-driven insights to anticipate customer needs and create proactive engagement frameworks.

 

Business Integration & Enablement:

  • Collaborate with Sales, Marketing, Product, and Technical Services to enhance customer journeys and value realization.
  • Identify gaps and inefficiencies in customer engagement, proposing initiatives to improve lifecycle management.
  • Lead initiatives that translate customer feedback into actionable business intelligence and product/service enhancements.

 

Partner & Ecosystem Enablement:

  • Deepen expertise in our partner ecosystems (Microsoft, Fortinet, Dell, HPE) and integrate their value into customer success strategies.
  • Champion internal training and onboarding initiatives to enhance partner alignment and solution delivery.

What We Offer

  • Strategic Influence: Lead a function that directly impacts growth, retention, and brand reputation.
  • Innovative Culture: Join a future-focused team where ideas are valued and outcomes are celebrated.
  • Career Growth: Expand your leadership profile with access to cutting-edge technologies and elite partner training.
  • Competitive Rewards: Receive a robust compensation and benefits package designed for high performers.

Executive Qualifications

  • Proven track record in a senior Customer Success, Account Management, or Strategic Client Relations role within the technology sector.
  • Expertise in CRM platforms (preferably Microsoft Dynamics) and customer success metrics.
  • Deep familiarity with partner-driven ecosystems and solution-based selling.
  • Strong executive presence and communication skills, with the ability to influence both internal stakeholders and C-suite clients.
  • Analytical, adaptable, and results-oriented—able to scale success in a fast-paced, evolving environment.

or

If you are ready to drive impact at the intersection of technology and customer experience, we look forward to your application at careers@e-computech.com no later than Monday June 30th, 2025.

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