→ The Imperative
The next generation of government worker productivity
Many governments have made progress in finding ways to reduce operating costs and do more with less. While scalable, omni-channel citizen services have delivered a great contribution to cost efficiencies and volume engagement, the government workers who help deliver those online and in-person services also need tools to help drive their productivity.
With employment making up a substantial proportion of the costs of running a government, agencies have looked to find ways to increase the productivity of staff who are needed in essential skilled roles and the front line of service delivery.
Now governments are looking toward increased cross-departmental collaboration, teamwork, data sharing, mobile working and field work to drive productivity to the next level.
